We want enrichment to feel easy — if something arrives damaged or wrong, we’ll make it right.
Damaged or wrong item
Contact within 48 hours for damaged/wrong items — we’ll replace when in stock, or refund if replacement isn’t practical.
How to contact
Email us from the Contact page with your order number and a clear photo of the issue.
Shipping note
Ships in 3 business days · Delivery usually 10–18 days after shipping. Shipping cost calculated at checkout — not free shipping.